Frequently Asked Questions
How do I place a reservation?
You can now reserve your event online! Just click "BOOK YOUR PARTY" in the menu.
You can always call us at our office to check specific availability and place a reservation. Our number is (860)-537-0125.
Does the price include set-up and take-down?
Our rental price is for the rental of the item, including setup and takedown. There may be a separate delivery fee, based on your event location in Connecticut.
Does my rental time include your time to set-up the inflatables?
No. We arrive at your location early to set up your event. Your rental items will be fully operational before your rental time is scheduled to begin. Likewise, we will take-down your event after your scheduled rental time has concluded.
When will your delivery staff set up my party?
We generally setup anytime up to 4 hours prior to your party time. However, during the peak months of June, July and August it is not always during that time frame. There are times when we may need to set up prior to that 4 hour window or setup the day before. Tent rentals are setup up to 3 days before your event to allow time for you to set up your table and chair prior to your party.
Does the party inflatable need to be plugged in the entire time?
Yes. All inflatable rentals run on continuous blowers, when unplugged they deflate. We require electricity within 100´ of the unit or a generator can be rented if your location does not provide adequate power.
What payment types do you accept for rentals?
We accept cash, check, or credit. We take Mastercard, Visa, and American Express.
If you are paying the entire rental with cash, the deposit must be brought into the office within 48 hours of booking. Balances may be paid in cash upon delivery, however due to safety concerns, our drivers do not carry change with them so please have the exact amount ready at delivery. Checks may be used to pay deposit only if your event is scheduled a month or further out. These checks must be mailed within 48 hours of booking your reservation. Balances may be paid by check upon delivery. When paying the balance with a credit card, the office staff must run through the payment at the time of your confirmation call. The drivers cannot accept credit cards at the time of delivery.
Do you require a deposit for party rental reservations?
Yes, all event rentals require a 50% non-refundable deposit upon reservation.
What ground surface types are required for inflatable rentals?
For safety reasons, we prefer to set up our inflatables on grass so they can be properly anchored. Rentals can be set up on hard surfaces when securely anchored, please contact our office to discuss your event's particular needs.
Can we see a copy of your contract and safety rules?
Of course! We will email you a copy with your receipt after your order is received. If your organization requires a copy of our event rental contract prior to your party reservation, please call our office and we will be happy to help you.
Are we responsible for the inflatable gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Inflatable seams may wear in high-traffic areas over time. If you happen to see something, let us know so we can repair the inflatable.
If damage occurs due to failure to follow our safety rules or negligence you will be responsible for all consequent costs. Our installation technicians will secure all rental units, train you, the renter, in proper use. Your delivery driver will explain all safety instructions at the time of delivery.
What if there is inclement weather?
A forecast of passing showers or chance of a shower is not considered inclement weather. In the event of the following conditions: high winds, heavy, persistent, rain, tropical weather, watches or warnings of any kind, in most cases are deemed inclement weather and we reserve the right to cancel outdoor events. You will be notified one day before your event or earlier. Upon notification, you will have the option to either cancel or reschedule your event. If you choose to cancel, all but a $25 processing fee is returned to your card. If you choose to reschedule, the full deposit will transfer to your rain-date. You do not have to have a rain-date upon notification, your rain-check will be saved and may be redeemed any time before November 1st of the current year. Once equipment is set up, it is a fully paid event.
What are your delivery terms and conditions?
In order to make your delivery as smooth as possible we ask you to agree to our delivery terms and conditions:
1. Our box truck MUST be able to drive on the grass near the setup site. We need at least a 30ftx20ft area.
2. There must be at least TWO individual circuits dedicated to powering the inflatable.* amount of circuits varies by inflatable
3. The dedicated setup area MUST be within 100ft of power
4. It is VERY important that we are able to contact you the week before and day of your event. Please be on the look out for our calls and provide us with multiple forms of contact upon reservation. Incoming calls on the day of the event may be from a number you do not recognize; our drivers have a different number than our main line.
5. SPECIFICALLY FOR WATERSLIDES... chosen set up area must be within distance of your hose
Upon reservation it is understood that you have agreed to the following terms and conditions.
Should I tip the delivery staff?
Although not necessary, if you feel that your delivery staff went above and beyond you are more than welcome to tip them.
How big is your delivery truck?
24 feet long and 11.5 feet tall.
Here's a picture of our delivery truck:
